Privacy Policy

Last updated: October 7, 2025

Welcome to Craft Morocco (“we”, “our”, “us”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.moroccocraftshop.com, make a purchase, or otherwise interact with our services.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

We collect personal and non-personal information in several ways to provide and improve our services.

1.1 Personal Information

When you visit or make a purchase from our website, we may collect:

Name and contact details: (Full name, email address, phone number, billing and shipping address)
Account information: (Username, password, order history)
Payment information: (Credit/debit card details, PayPal, or other payment method data)

Note: We do not store full payment details. Transactions are processed securely through third-party payment gateways (e.g., Stripe, PayPal).

1.2 Automatically Collected Data

When you browse our site, we automatically collect:

Device and usage information: (IP address, browser type, operating system, referring URLs, date/time stamps)
Cookies and tracking technologies: used for analytics, preferences, and personalized experiences (see Section 6 below).

1.3 Information from Third Parties

We may receive information from:

Social media platforms (if you interact with us through Facebook, Instagram, etc.)
Marketing and advertising partners
Payment and shipping service providers

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Provide customer support and respond to inquiries
Send order confirmations, updates, and notifications
Improve our website, products, and services
Send marketing communications (only with your consent)
Detect and prevent fraud or misuse
Comply with legal obligations

3. Sharing Your Information

We do not sell or rent personal information. However, we may share data with trusted partners who assist in operating our business, such as:

Payment processors (e.g., Stripe, PayPal)
Shipping providers (e.g., DHL, FedEx)
Analytics and marketing partners (e.g., Google Analytics, Meta Ads)
Website hosting services

All partners are required to keep your information confidential and use it only as necessary to provide their services.

4. Data Retention

We retain your information only for as long as necessary to fulfill the purposes described in this policy, unless a longer period is required by law (e.g., tax or accounting obligations).

When you close your account or request deletion, we securely delete or anonymize your data.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access – Request a copy of the data we hold about you
Correction – Request corrections of inaccurate or incomplete data
Deletion – Request that we delete your personal data
Restriction – Limit how we process your data
Portability – Receive your data in a structured, commonly used format
Objection – Opt out of certain processing activities, including marketing

To exercise your rights, contact us at:
privacy@moroccocraftshop.com

We will respond to all requests within 30 days, in accordance with applicable laws.

6. Cookies and Tracking Technologies

Our website uses cookies, pixels, and similar technologies to:

Remember your preferences and shopping cart contents
Analyze website performance and user behavior
Deliver personalized ads and promotions

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect site functionality.

For more details, refer to our Cookie Policy.

7. Security of Your Information

We implement appropriate technical and organizational measures to protect your data, including:

SSL encryption on all transactions
Secure servers and restricted data access
Regular software updates and monitoring

However, no online transmission is completely secure. You use our website at your own risk.

8. International Data Transfers

If you are located outside Morocco, please note that your data may be transferred to and processed in countries where data protection laws may differ. We ensure that adequate safeguards (such as Standard Contractual Clauses) are in place.

9. Third-Party Links

Our website may include links to third-party sites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before providing personal information.

10. Children’s Privacy

Our website is not directed to individuals under the age of 16. We do not knowingly collect data from children. If you believe a minor has provided us with personal data, please contact us to have it deleted.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
We encourage you to review this page periodically to stay informed.